I want to believe salespeople when they say the product they are selling really does what they say it can do. I want to believe that the people I do business with are telling the truth. I want to believe my kids when they tell me what they did or whom they were with. But sometimes I suspect some of the people I deal with are not being completely honest.
Directly confronting the people who I suspect are lying is often awkward because of the sensitive nature of our relationships. The challenge is to identify disingenuous behaviours without damaging relationships. The beauty of these techniques is that people are not aware you are testing them. Read More